Shipping policy
EXPORT COMPLIANCE
The United States Government regulates the export and in-country transfer of night vision equipment and dual-use items, items that can be used for military as well as for civilian applications. The Department of State through the Directorate of Defense Trade Controls (DDTC) enforces the International Trade in Arms Regulations (Title 22, Code of Federal Regulations Part 120130) while the Department of Commerce, through the Bureau of Industry and Security (BIS) enforces the Export Administration Regulations (Title 15, Code of Federal Regulations Part 730780). Depending on the country of destination, the parties involved and the classification of the product, an export license might be required from the Department of Commerce or the Department of State. It is the policy of BulletSafe to comply with all applicable export laws and regulations. Under no circumstances, will BulletSafe export products without obtaining an export license from relevant export authorities. It is unlawful to export, attempt to export or transfer controlled items to foreign destinations and/or to Foreign Persons (non US citizens or permanent residents) whether abroad or in the United States without first obtaining an export license from the Department of State or Department of Commerce.
Please consult the following links for detailed information and licensing requirements.
US Department of Commerce
Bureau of Industry and Security www.bis.doc.gov/
To speak with an export counselor, you may call one of the following numbers:
- (202) 482-4811 Outreach and Educational Services Division (located in Washington, DC)
- (949) 660-0144 Western Regional Office (located in Newport Beach, CA)
- (408) 998-8806 Northern California branch (located in San Jose, CA)
- or email your inquiry to the Export Counseling Division of the Office of Exporter Services at: ECDOEXS@bis.doc.gov
US Department of State
Directorate of Defense Trade Controls https://www.pmddtc.state.gov/ddtc_public
The DDTC Response Team provides responses to the full range of defense trade inquiries, and can significantly facilitate your defense trade solutions while affording licensing and other officers in DDTC more time for casework.
DDTC Response Team
Contact Information:
Phone: (202) 663-1282
Email: DDTCResponseTeam@state.gov
If you have any question or need further assistance regarding export compliance issues for any BulletSafe products, please contact:
Compliance Manager
compliance@sellmark.net
817-241-5745
REFUND POLICY
For a refund from BulletSafe you must have purchased the product from BulletSafe through BulletSafe.com or by direct sale from BulletSafe. If you purchased a BulletSafe product or accessory through a BulletSafe reseller or distributor, then the BulletSafe Refund Policy detailed in this AGREEMENT does not apply and Refund Policy will be between you and the re-seller or distributor. If the Refund Policy does apply to you, then the first purchase of any model has a 14 day, 100% satisfaction guarantee where if for any reason, you are not completely satisfied with a particular product you may return it for a full credit within the first 14 days with your proof of purchase. To begin the process of obtaining a refund, please fill out the Return Authorization Form located at BulletSafe.com under the Support ribbon tab or in the page footer and follow the Procedure detailed under the WARRANTY SUPPORT, RETURNS, DAMAGES, AND EXCHANGES section above. If you have any questions, please call technical support at 1-817-241-5745.
PRICES AND TAXES
The Product price displayed on the purchasing website does not include any shipping charges. Information about shipping charges will also be presented at checkout before you place your order or can be looked up using the UPS Shipping Calculator or finding the rate at usps.com. BulletSafe.com waives shipping fees on orders with than $300 in non-promotional product sales for UPS Ground and Priority Mail shipments within the Continental United States lower 48 states.
Applicable taxes will usually be presented at checkout; however, in some circumstances we may notify you that you are responsible for determining whether certain taxes apply.
All prices displayed on the website are subject to change at any time without notice.
Should BulletSafe.com reduce its price on any Product within 14 days from the date you order it, you must contact BulletSafe within 14 days of the price change to request a refund or credit for the difference between the price you were charged and the reduced price. Please note that this excludes limited-time price reductions, such as special sales events (such as Black Friday and Cyber Monday) and offers advertised as limited in quantity.
BulletSafe.com may also provide promotional offers or prices related to the sale of BulletSafe. If so, any terms applicable to such promotional offers or prices will control in the event of a conflict with these Terms.
DELIVERY
We may not be able to deliver to all locations. Please consult our Country Availability for locations to which we will deliver your Product. The BulletSafe.com website is intended for North American sales. If BulletSafe does not ship a Product to the address you provided, you will be sent a notice and you will not be charged for your order. Delivery rates are determined by the carrier and method of delivery at the time of delivery. Methods of Delivery currently supported are onsite pick up (see contact information for more details), UPS® Ground, UPS® Ground (US 48), USPS Priority Mail® Nexus(US 48), and US Postal Service Domestic Priority Post (USPSDP).
The sender is responsible for shipping charges on Returns, Refunds, and Warranty Exchanges items sent to BulletSafe.
If a Product cannot be successfully delivered because you have provided incorrect or incomplete delivery information or delivery requires an export license and you have not provided one, the Product will be returned to BulletSafe. In that case you will not be charged for the Product (or charges already incurred will be reversed using the initial payment method or your Google Payments account if purchased through Google), but you may be charged for shipping (and such charges will not be reversed). If a Product is not successfully delivered because we made a mistake, you will not be charged at all and all charges will be reversed.
If you do not receive your Product, please contact BulletSafe.
Any delivery dates or times provided by BulletSafe.com (or a delivery agent) are estimates only and are not guaranteed.
PRICING MISTAKES
We try very hard to make sure there are no mistakes in the prices that appear on BulletSafe.com. In the unlikely event that a mistake happens, such as through a product feed failure, you agree that BulletSafe.com will not be bound by that incorrect price, unless your credit card, debit card or other payment method in your Google Payments account has already been charged. If a mistake is discovered and you haven't been charged yet, we will let you know the correct price and you will be given the option to continue with your order at the correct price or cancel it.
USE OF THE DEVICE
Please carefully read any instructions that come with the Product, including instructions that may be available online. Further, you agree to comply with any software license agreements applicable to your use of software on the Product. BulletSafe may also provide software updates/upgrades that you will need to install in order to make the best possible use of the functionality of your Product and/or BulletSafe services on your Product. Use of that software may be subject to additional licensing terms.
DEVICE TECHNICAL SPECIFICATIONS
Battery life for your Product and other specifications, as described in any Product description page, will depend on Product settings, usage, and many other factors. Battery tests are conducted using specific Product units; actual results may vary. Products with storage capacity may be pre-formatted with operating system software and other files. As a result, actual formatted capacity will be less than the memory listed in any Product description page on the product page.